Terms of service
TERMS OF SERVICE
By booking an appointment with The Makeup Mafia, you acknowledge and agree to the following Terms of Service.
BOOKING & PAYMENT
All appointments require payment in full at the time of booking. An appointment is not confirmed until payment has been successfully received.
Appointment availability is offered on a first-come, first-served basis. Completing payment secures the selected appointment time and removes that time from availability for other clients.
CANCELLATIONS & RESCHEDULING
We understand that plans may change. Clients who are unable to attend their scheduled appointment may request to reschedule in accordance with The Makeup Mafia's rescheduling policy and available appointment times.
Rescheduling is subject to availability and does not guarantee that the client's preferred date, time, artist, or stylist will be available.
Failure to reschedule an appointment does not entitle the client to a refund.
NO REFUNDS
All payments for services are final and non-refundable.
Payment reserves a dedicated appointment time with a Makeup Mafia beauty professional. Refunds will not be issued for client cancellations, no-shows, late arrivals that prevent the service from being completed, changes in personal circumstances, or appointments the client chooses not to reschedule.
If The Makeup Mafia cancels an appointment and is unable to provide or reschedule the service, the amount paid for the affected service will be refunded.
Nothing in this policy limits any refund or cancellation right that cannot legally be waived.
LATE ARRIVALS
Clients are expected to arrive on time and prepared for their scheduled service.
Late arrival may reduce the amount of time available for your service. If the remaining appointment time is insufficient to complete the booked service, the appointment may be canceled and treated as a client cancellation. No refund will be issued.
NO-SHOWS
A client who does not arrive for a scheduled appointment and has not canceled or rescheduled in advance will be considered a no-show.
No-shows forfeit the full amount paid. A new appointment requires a new booking and payment.
SERVICE PREPARATION
Clients are responsible for following any preparation instructions provided before their appointment.
Failure to arrive properly prepared may affect the service we are able to provide within the reserved appointment time and does not qualify the appointment for a refund.
SERVICE RESULTS
Our beauty professionals provide services based on professional expertise, the client's consultation, requested look, hair or skin condition, and other factors relevant to the service.
Reference photographs may be used for inspiration; however, exact replication of another person's makeup or hairstyle cannot be guaranteed.
ALLERGIES, SENSITIVITIES & HEALTH INFORMATION
Clients are responsible for informing their beauty professional before service begins of any known allergies, sensitivities, skin conditions, injuries, hair or scalp concerns, or other circumstances that may affect the safe performance of the service.
The Makeup Mafia reserves the right to modify or decline a service when there is a reasonable concern regarding the client's safety or the safe performance of the service.
PERSONAL BELONGINGS
Clients are responsible for their personal belongings during appointments. The Makeup Mafia is not responsible for items that are lost, misplaced, or left behind.
RIGHT TO REFUSE SERVICE
The Makeup Mafia reserves the right to refuse or discontinue service when necessary due to inappropriate, abusive, threatening, unsafe, or disruptive behavior.
PRICING & SERVICES
Prices, service offerings, appointment availability, and service descriptions are subject to change. Changes will not alter the price of a service that has already been booked and paid for unless the client requests an additional or upgraded service.
AGREEMENT TO TERMS
By completing your booking and submitting payment, you confirm that you have reviewed and agreed to The Makeup Mafia Terms of Service, Cancellation & Rescheduling Policy, and No Refund Policy.